How access works
When a repair needs doing, the contractor and the tenant each get their own private link — no app to download, no account to create. Here's exactly what each of you sees, step by step.
You get a link for each job. Accept it, offer the tenant a few times, turn up, and mark it done with a photo — all from your phone, no login.
You get a link too. Confirm the visit time (or ask to change it), confirm you'll be in, and tell us once it's fixed. You're never left wondering what's happening.
From the moment a job is assigned to the moment it's confirmed fixed.
The office assigns the repair to a contractor, who's texted and emailed a private link to the job — no login needed.
New job for you
You open the link and see the job details and any photos. One tap to accept it, or decline and it goes straight back to the office to reassign.
Can you carry out this job?
Choose when you can attend. The tenant is notified straight away to confirm it — no back-and-forth phone calls.
When can you attend?
You get a text and email with a link. Confirm the time and the visit is booked — or tap 'Can't make this time' and we'll arrange another.
Confirm the visit
24 hours before, you're each asked a quick yes: the contractor confirms they're still coming, the tenant confirms they'll be in. Each of you can see the other has confirmed.
Visit confirmation
On the day, record the outcome and upload a photo of the finished work. If it needs another visit, offer new times there and then.
Repair outcome
You're asked to check the photos and confirm the repair is actually sorted — or tell us it isn't, and it reopens automatically. The office sees the whole trail.
Is it fixed?
Everyone knows what's happening, and the office keeps a clear record from reported to resolved.